HirePro Legal
Terms of Service
This agreement governs every use of the HirePro website and platform — by establishments booking staff, by staff members working shifts, by Talent Pool candidates, by job board users and by visitors. It is written in plain language as required by South African law, but it is a binding legal contract: please read it, especially the highlighted clauses dealing with risk, liability and indemnities.
Version 3.0 · Last updated 2 August 2026 · Effective on publication
1. Introduction, acceptance and definitions
1.1 Who we are
The HirePro platform at hireprostaff.co.za (the “Platform”) is operated by HIREPRO (Pty) Ltd (“HirePro”, “we”, “us”), registration number 2025/256835/07, a private company incorporated in South Africa. Our full company and contact details appear in section 16.
1.2 Acceptance
By creating an account, ticking an acceptance checkbox, placing a booking, accepting a shift, submitting an application, or otherwise using the Platform, you agree to these Terms. Electronic acceptance is valid and binding under the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). If you use the Platform on behalf of a business, you warrant that you are authorised to bind that business, and “you” includes it. If you do not agree, do not use the Platform.
1.3 Structure of this agreement
Part A (sections 1–3 and 7–16) applies to everyone. Part B (section 4) applies additionally to Establishments. Part C (section 5) applies additionally to Staff. Part D (section 6) applies additionally to Talent Pool candidates and users of the job board and services directory. Our Privacy Policy, Cookie Policy and operational policies published on the Platform (including community and reliability standards) are incorporated into these Terms by reference.
1.4 Definitions
- “Establishment” — a business (restaurant, hotel, venue or similar) with a registered account that books Staff or uses the Talent Pool;
- “Staff” / “Staff Member” — a vetted individual with a registered account who performs Shifts through the Platform;
- “Candidate” — an individual whose profile appears in the Talent Pool for permanent-hire introductions;
- “Shift” — a single engagement of a Staff Member by an Establishment for a defined date, time and role, booked through the Platform;
- “Booking” — one or more Shifts checked out together, with the associated charges;
- “Rate Card” — the schedule of charges and Staff pay per role and skill level published or displayed on the Platform, as amended from time to time;
- “Margin” — the difference between the Rate Card charge paid by an Establishment and the Staff rate paid to the Staff Member. It is HirePro's revenue and is already included in the Rate Card charge. No separate service fee is added at checkout;
- “Emergency Pool” — the re-offer mechanism through which a declined, expired or cancelled Shift is offered to other matching Staff;
- “Unlock” — the once-off paid release of a Candidate's contact details and CV to an Establishment;
- “Check-in” / “Check-out” — the in-app record of a Staff Member's arrival at and departure from a Shift.
2. The Platform and HirePro's role
2.1 What HirePro does
HirePro operates a technology platform that (a) vets and lists hospitality Staff; (b) enables Establishments to book Staff for Shifts at rates set by HirePro on the Rate Card; (c) administers the booking, confirmation, check-in, cancellation and replacement lifecycle; (d) collects payment from Establishments and pays Staff; and (e) introduces permanent-hire Candidates through the Talent Pool.
2.2 What HirePro does not do
HirePro does not operate or supervise any Establishment, and does not supervise, direct or control the manner in which any Staff Member performs work at an Establishment's premises (the Platform records attendance and shift events, but the work itself is directed on site). On-site direction, supervision and control of the work are exercised by the Establishment. HirePro is not a party to any employment relationship between an Establishment and any person the Establishment hires directly, and nothing in these Terms creates any partnership, joint venture, agency or franchise between HirePro and any user.
2.2A Who is responsible to whom — read this carefully
Important notice — the work happens between you and the person doing it
The working relationship created by a Shift is between the Establishment and the individual Staff Member. The Establishment chooses whom to book, decides what work is done, directs and supervises how it is done, controls the premises on which it happens, and is responsible for the working conditions. The Staff Member performs the work personally, in their own name and capacity. Each party acts for itself.
HirePro does not represent either party.HirePro is not your agent, your representative or your employer for the purposes of the work performed at the Establishment's premises, and does not act on behalf of an Establishment in dealing with a Staff Member (or the reverse). HirePro operates the Platform, sets the Rate Card, vets Staff, administers the booking lifecycle, collects payment from Establishments and pays Staff for Shifts worked — and its responsibilities begin and end there.
Claims arising out of the work lie between the Establishment and the Staff Member concerned. This includes claims about how work was performed or supervised, conduct on site, injury, damage to or loss of property, dishonesty, and the conditions under which the work was done. Each party is liable in its own capacity — a company in its capacity as a company, and a natural person in their own name. HirePro is not a party to those claims and does not stand behind either side. To the extent HirePro has any liability at all, it is limited as set out in section 11.
This clause describes who bears responsibility as between users. It does not, and cannot, alter the operation of any statute. Section 2.3 explains how HirePro treats its own position under the Labour Relations Act, and clause 4.8 explains what the Establishment must do about section 198A. Statutory rights that cannot be varied by contract are not varied by these Terms.
2.3 The engagement framework for Shifts
Each Shift is a separate, self-contained engagement that begins and ends with that Shift. To the extent that the arrangement between HirePro and a Staff Member in respect of Shifts constitutes a temporary employment service as contemplated in section 198 of the Labour Relations Act 66 of 1995 (“LRA”), the engagement of the Staff Member for each Shift is a discrete fixed-term engagement limited to the duration of that Shift, concluded on acceptance of that Shift and terminating automatically on its completion, and HirePro will discharge the statutory obligations attaching to that role. Staff are under no obligation to accept any Shift, may work for any other business or platform, and acquire no expectation of further Shifts; HirePro is under no obligation to offer any Shift.
Establishments are separately and expressly warned of the consequences of section 198A of the LRA (deemed employment after three months) in clause 4.8, which contains binding obligations designed to manage that statutory outcome. Statutory rights that cannot be varied by contract are not varied by these Terms.
2.4 Vetting means checks performed — not a guarantee
Important notice — what “vetted” means
Where we describe Staff or Candidates as “vetted”, “verified” or similar, we promise only that we performed the checks described on the Platform at the time of vetting (such as an interview, document review, work-history reference calls or skills assessment) and that those checks did not reveal cause for concern. Vetting is a process, not an outcome: HirePro does not warrant or guarantee any person's performance, skill, honesty, reliability, suitability or conduct, and does not verify the authenticity of credentials or documents supplied by a person beyond the checks described. Establishments remain solely responsible for their selection decisions and on-site supervision.
3. Eligibility, accounts and security
3.1You must be at least 18 years old and, for Staff, lawfully entitled to work in South Africa. You warrant that all information and documents you provide (including identity, work-authorisation, qualifications and work history) are true, accurate, current and yours, and that you will keep them updated. Misrepresentation is a material breach justifying immediate deactivation and may be reported where the law requires.
3.2You are responsible for the confidentiality of your login credentials and for all activity under your account. Notify us immediately of suspected unauthorised access. Accounts are personal (or specific to one Establishment) and may not be shared, transferred or sold.
3.3By registering as Staff or a Candidate, you consent to HirePro conducting vetting checks appropriate to the role — including identity and work-authorisation verification and contacting the referees and past employers you list — and to the results being reflected on your profile as described in the Privacy Policy. We will never charge Staff or Candidates any fee for registration, vetting, placement or access to work opportunities.
4. Part B — Establishment terms
4.1 Bookings, payment and confirmation
A Booking placed at checkout is an offer to engage the selected Staff for the listed Shifts at the Rate Card prices. Staff are only asked to confirm once your payment has been confirmed by our payment provider — until then the Booking exists but no one has been asked to work it. A Shift contract arises when the Staff Member confirms (or claims the Shift through the Emergency Pool). Unconfirmed Shifts move automatically to the Emergency Pool. Shift times may only be changed through the Platform; changes re-price the Shift at the Rate Card and restart the confirmation window.
Minimum notice. A Shift may not start less than 3 hours from the time it is booked. Staff need time to accept, prepare and travel.
The confirmation window scales. How long a Staff Member has to confirm depends on how soon the Shift starts — a Shift tonight needs a fast answer; one next week does not. The windows are:
| Time until the Shift starts | Time the Staff Member has to confirm |
|---|---|
| less than 3 hours | 1 hour |
| 3 to 8 hours | 2 hours |
| 8 to 16 hours | 3 hours |
| 16 to 24 hours | 6 hours |
| 24 to 48 hours | 16 hours |
| 48 to 96 hours | 24 hours |
| 96 hours or more | 48 hours |
A window never runs past the start of the Shift, and always leaves time for the Emergency Pool to find a replacement. Where a Booking contains several Shifts, each has its own window measured from its own start time.
4.2 Charges
You pay the Rate Card charge for each Shift (hourly or day rate for the role and skill level booked), which is inclusive of HirePro's margin. There is no separate service fee and no booking fee. The full itemised total is displayed before you confirm a Booking, as required by ECTA. HirePro sets and may amend the Rate Card on at least 30 days' notice; changes do not affect Bookings already placed. Staff pay rates differ from the charges you pay; the difference is HirePro's revenue, and you have no claim to or interest in that margin.
VAT. HirePro is not currently a registered VAT vendor. No VAT is charged on Bookings or Unlocks, and the documents we issue are commercial invoices, not tax invoices — you cannot claim an input tax credit on them. If HirePro registers for VAT we will notify you in advance under clause 15.1 and update these Terms before any VAT is charged.
4.3 Cancellation by the Establishment
The following charges apply when you cancel a Shift. They are agreed charges for reserved capacity — a genuine pre-estimate of the Staff Member's lost earnings and HirePro's costs (a portion is paid to the reserved Staff Member as compensation):
| When you cancel | What you pay | What happens |
|---|---|---|
| Before the Staff Member confirms (or while the Shift is in the Emergency Pool) | Nothing | Full credit of that Shift's charge |
| Confirmed Shift, more than 24 hours before start | Nothing | Full credit of that Shift's charge |
| Confirmed Shift, 24 hours or less before start | 50% of that Shift's total charge | 50% credited; half of the reserved Staff Member's pay for the Shift is paid to them as cancellation compensation |
| After the Staff Member has checked in | 100% of that Shift's charge | No credit; the Staff Member is paid in full |
Credits are issued as provided in section 9. Where a live payment method is on file, cancellation charges may be debited; otherwise they are invoiced and payable per clause 4.9. Where the Consumer Protection Act applies to you, these charges apply subject to section 17 of that Act, and no cancellation charge is levied where cancellation is caused by the death or hospitalisation of the person for whom the booking was made.
4.4 Staff cancellation, no-shows and your remedy
If a confirmed Staff Member cancels or does not arrive, your remedy is as follows, in this order, and this is your sole and exclusive remedy: (a) automatic re-offer of the Shift through the Emergency Pool and reasonable endeavours to secure a replacement; (b) if no replacement is reasonably available before the Shift, a credit of that Shift's charge; (c) a refund only where a credit cannot lawfully or practically be applied. Where the Consumer Protection Act applies to you and entitles you to a refund, you may elect a refund in place of a credit. HirePro is not liable for any further loss caused by non-arrival or replacement, however arising. Where a Staff Member abandons a Shift after check-in, the charge is reduced pro rata to time worked.
4.5 Your duties on site
- Provide a lawful, safe working environment complying with the Occupational Health and Safety Act 85 of 1993, including reasonable induction on site-specific hazards;
- Supervise and direct the work during the Shift; do not require work outside the booked role, times or the law (including rest and meal intervals);
- Do not extend a Shift except through the Platform — off-Platform extensions are at your sole risk and cost, and you remain liable to pay for them at Rate Card rates plus applicable premiums;
- Treat Staff lawfully and without discrimination or harassment; tips or gratuities given voluntarily belong entirely to the Staff Member;
- Hold reasonable public liability insurance appropriate to your premises and operations.
4.6 Injuries, property and conduct on site
Important notice — allocation of on-site risk
Work happens on your premises under your supervision. To the maximum extent permitted by law: (a) you bear the risks arising from the condition of your premises and your instructions, and you indemnify HirePro against claims arising from injury or loss caused by unsafe premises, equipment or instructions; (b) HirePro is not liable for theft, damage, loss or dishonesty by any person at your premises — your remedies are against the individual concerned and under your own insurance, and HirePro will reasonably cooperate (including lawful disclosure of identity information) with any genuine claim or investigation; (c) you must notify HirePro in writing as soon as possible of any incident that could give rise to a claim.
4.7 Confidentiality both ways
Staff are bound to keep your business information confidential (clause 5.6). You must likewise keep confidential any personal information of Staff and Candidates you receive, use it only to manage the engagement or recruitment concerned, comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”) as an independent responsible party for it, and not scrape, harvest, resell or disclose it.
4.8 The three-month rule (LRA s198A) — read this
Important notice — deemed employment after 3 months
South African law (section 198A of the LRA, as interpreted by the Constitutional Court in Assign Services v NUMSA 2018) provides that a worker earning below the statutory threshold who performs work for the same client for more than three months, other than as a genuine substitute, is deemed to be the employee of that client on an indefinite basis, with treatment on the whole not less favourable than the client's comparable employees. This cannot be contracted out of.
Accordingly: (a) you are responsible for tracking your cumulative use of each Staff Member; the Platform may display informational usage indicators, but these are an aid only and you may not rely on them for compliance with section 198A; (b) before exceeding the statutory period you must either stop booking that individual, engage them directly through the conversion route in clause 4.10, or proceed with written acknowledgement of the statutory consequences; (c) if you continue to engage the same Staff Member beyond the statutory period, you do so with knowledge of section 198A, and you indemnify HirePro against any claim, liability, cost or demand arising from or connected with the deemed employment relationship so created, including remuneration, benefits, unfair dismissal and equal-treatment claims.
4.9 Payment terms
- HirePro collects all amounts due for Bookings. Your payment to HirePro discharges your payment obligations in respect of the Shift in full: HirePro alone is responsible for paying Staff, and Staff have no claim against you for Shift pay.
- Card payments are processed by Yoco on its own hosted checkout; HirePro never receives or stores your card details. A Booking is only released to Staff once Yoco confirms the payment — returning to the Platform from the payment page is not, by itself, proof of payment.
- Check-in and check-out records on the Platform are prima facie proof of times worked. Any dispute about a Booking, invoice or hours must be raised in writing within 7 days of the Shift's end (or the invoice date, if later), failing which the charge may be treated as accepted absent manifest error.
- Overdue amounts bear interest at the prescribed rate of interest determined under section 1 of the Prescribed Rate of Interest Act 55 of 1975 from due date to payment (or such lower maximum as the National Credit Act 34 of 2005 imposes where it applies), plus reasonable collection costs on the attorney-and-client scale. HirePro may suspend the account and set off any amount you owe against any amount payable to you. An unjustified chargeback is a material breach.
4.10 Hiring someone you met through HirePro
You may hire a Staff Member or Candidate directly. HirePro charges no conversion fee, no placement fee and no finder's fee, and nothing in these Terms restricts a worker's freedom to accept any employment they choose. Where you hire someone directly, the resulting relationship is entirely between you and that person (clause 2.2A), you are responsible for complying with all employment law that applies to it, and HirePro is not involved in and accepts no responsibility for it. Shifts already worked through the Platform remain payable.
5. Part C — Staff terms
5.1 The nature of your engagement
You choose when to work. You are free to accept or decline any Shift request without reason and without penalty — declining requests does not reduce your reliability score. You may work for any other business or platform. Each Shift you confirm is a separate engagement for that Shift only (clause 2.3): completing a Shift creates no right or expectation to further Shifts, and no continuous relationship arises between Shifts. HirePro does not guarantee any volume of work.
Who you are working for.When you accept a Shift you perform the work personally, at the Establishment's premises, under its direction and supervision (clause 2.2A). You act in your own name and are responsible for your own conduct on site. HirePro pays you for Shifts you work and handles the statutory obligations attaching to its own role (clause 2.3), but HirePro does not direct how you do the work and is not present at the Establishment. Nothing in this clause removes any right you have under law that cannot be given up by agreement.
5.2 Your pay
Your pay per Shift is the Staff rate for the role and skill level on the Rate Card at the time of Booking, shown to you before you accept. Your pay will never be less than the national minimum wage per hour worked, plus any premium the law requires. Earnings are paid weekly by EFT on Tuesdays for the preceding week, provided your banking details are correct; the ledger in the app is your record. During any pilot phase identified on the Platform, payouts are processed manually and the timing of each payout run is communicated to you. Statutory deductions (such as employees' tax or UIF, where applicable to your engagement) will be made and shown where the law requires. You will never be charged any fee to register, be vetted, or receive work.
5.3 Confirmations, check-in and completion
- Confirm or decline a Shift request within its confirmation window (which scales with how soon the Shift starts, from 1 hour for imminent Shifts up to 48 hours for those booked well in advance — see clause 4.1); unanswered requests expire to the Emergency Pool;
- Respond to the pre-Shift reminders sent roughly 4 hours and 1 hour before a confirmed Shift starts, so the Establishment knows you are coming and a replacement can still be found if you are not;
- Check in on the Platform when you arrive (check-in opens 60 minutes before start) and check out when you finish; these records are prima facie proof of your times. Not checking in is treated as a no-show under clause 5.4;
- Arrive on time, presentable per the role's standard, and fit to work — working under the influence of alcohol or drugs is prohibited and grounds for immediate removal and deactivation;
- Follow the Establishment's lawful site rules and safety instructions.
5.4 Cancelling a confirmed Shift, and not arriving
A confirmed Shift is a commitment on which an Establishment and HirePro rely. These are the consequences, in full:
| What happens | Effect on your reliability score | Pay |
|---|---|---|
| You decline a request | None — declining is free and always will be | Not applicable |
| You cancel a Shift you had confirmed | −6 percentage points (never below 40%) | No pay for that Shift; it is re-offered to others |
| You do not arrive and do not check in (a no-show) | −20 percentage points (never below 20%) | No pay for that Shift; the Establishment is credited in full |
| You complete a Shift | +2 percentage points (up to 100%) | Paid in full |
A no-show is treated as the most serious of these because an Establishment is left short with no chance to replace you. Repeated cancellations or no-shows may result in deactivation (clause 5.8) — but a score alone never deactivates an account: a person reviews the facts and you may respond first.
If an Establishment cancels your confirmed Shift within 24 hours of its start you receive 50% of your Shift pay as compensation; if you have already checked in, you are paid in full (clause 4.3).
5.5 Assumption of ordinary work risk
Important notice — hospitality work risks
Hospitality work carries inherent risks — burns, cuts, slips, lifting injuries and similar. By accepting Shifts you acknowledge these ordinary risks and agree to follow site safety rules and use provided safety measures. Occupational injuries are dealt with under the Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA) where it applies, which provides your compensation remedy for such injuries; report any workplace injury immediately to the Establishment and to HirePro. Nothing in these Terms excludes rights you have under law that cannot be excluded.
5.6 Confidentiality and conduct
You must keep confidential everything you learn about an Establishment's business (recipes, pricing, systems, customers, staff) and use it only to perform the Shift; this survives your last Shift. You must not bring onto any site, use or disclose confidential information or trade secrets of any former or current employer or client. You may not solicit an Establishment's customers or staff, take payment from an Establishment directly for Platform-introduced work, or misrepresent yourself. Theft, dishonesty, harassment or discrimination result in immediate deactivation and may be reported to the authorities and, where lawful, to the affected Establishment.
5.7 Your profile and documents
You warrant your profile, qualifications and work history are true, and you authorise the display of your work profile to registered Establishments as described in the Privacy Policy. Keep your documents (work authorisation, banking details, contact information) current; we may suspend matching while material documents are expired or unverified.
5.8 Deactivation and review
HirePro may deactivate a Staff account for material breach (including dishonesty, no-shows, safety violations or misconduct) or where required by law. Except where immediate deactivation is necessary to protect people, property or the Platform, we will give you the reason, an opportunity to respond within 7 days, and a review of the decision by a person not involved in it before it becomes final. Ratings and reliability metrics inform, but do not by themselves automatically determine, deactivation decisions — a human reviews them, and you may make representations as described in the Privacy Policy.
6. Part D — Talent Pool, job board and services directory
6.1 Talent Pool — what the R200 Unlock buys
An Unlock is a once-off fee of R200 (including VAT) per Candidate per Establishment that releases the Candidate's contact details, full name and CV to you. It is a fee for access to information, payable regardless of whether you contact, interview or hire the Candidate. It is not a placement fee — there are no placement fees, ever — and it does not guarantee the Candidate's availability, interest, accuracy of self-provided information, or suitability. Reference entries marked “verified” mean only that HirePro contacted the referenced employer and confirmed the role and dates at the time of verification (clause 2.4 applies).
6.2 Unlock is delivered immediately — cooling-off
By clicking “Unlock” you expressly request immediate delivery of the information. You acknowledge that once delivery has begun the statutory cooling-off right in section 44 of ECTA no longer applies (section 42(2)(d) of ECTA), and Unlock fees are non-refundable except where the law requires or the profile was materially unavailable. You must use Unlocked information solely to recruit for your own business, protect it under POPIA as an independent responsible party, honour any candidate request to stop contact, and never resell, share or use it for marketing.
6.3 Candidates
Candidates appear in the Talent Pool with their consent, are never charged any fee, may update their profile or withdraw at any time (withdrawal stops future Unlocks; information already released to Establishments is thereafter governed by those Establishments' own legal obligations), and warrant the truth of the information they provide.
6.4 Job board
The job board is a free listing service. Employers posting vacancies warrant they are genuine, lawful, accurately described and non-discriminatory, and that applications received will be processed lawfully under POPIA. HirePro does not screen applicants for job board postings, is not a party to any resulting engagement, and may remove any listing in its discretion. Applicants apply at their own initiative, and their applications go to the posting employer.
6.5 Services directory
The services directory lists third-party vendors (such as refrigeration or electrical contractors) for convenience. Vendors are independent businesses, not HirePro users or partners; HirePro relays callback requests, does not vet vendors beyond what is stated, earns no vendor commission unless disclosed, is not a party to any vendor engagement, and accepts no liability for vendor services. Your contract is with the vendor alone.
7. Ratings, reviews and content
7.1Ratings and reviews must reflect first-hand experience of the completed Shift concerned, may not be manipulated, incentivised, retaliatory or defamatory, and may be moderated, weighted, withheld or removed by HirePro in its reasonable discretion. Ratings and reliability metrics influence matching and visibility on the Platform; how they work, and how to dispute or make representations about them, is described in the Privacy Policy and platform documentation.
7.2You grant HirePro a non-exclusive, royalty-free, transferable, sublicensable licence to host, use, display, reproduce and adapt content you submit (profiles, photos, CVs, reviews, listings) for operating, improving and marketing the Platform, subject to the Privacy Policy for personal information. You warrant you have the rights to the content you submit.
7.3To the maximum extent permitted by law, HirePro is not liable for the content of ratings and reviews or for any economic loss said to result from a rating, review, score or the operation of matching.
8. Acceptable use
8.1You may not:
- use the Platform unlawfully, fraudulently or to circumvent it (including off-Platform payment for Platform-introduced work);
- scrape, harvest, bulk-download or index Platform data or profiles, or access the Platform by automated means except public search engines;
- reverse engineer, probe or disrupt the Platform, or attempt unauthorised access to accounts or data;
- post unlawful, defamatory, discriminatory, obscene or infringing content, or impersonate any person;
- use another user's personal information for anything other than the engagement or recruitment it was provided for.
8.2We may investigate violations and take any lawful action, including removal of content, suspension, deactivation, reporting to authorities and legal proceedings.
9. Fees, credits and changes
9.1Credits issued under these Terms (including cancellation credits) are applied against future Bookings and are not transferable. Credits arising from cancellations or a Platform failure may be converted to a cash refund on written request. On closure of an account — whether by you or by us — unexpired credits are refunded in cash within 30 days. Credits do not expire earlier than any period prescribed by law.
9.2Charges are itemised before you confirm a Booking. HirePro is not currently a registered VAT vendor, so no VAT is added and the documents issued are commercial invoices rather than tax invoices (clause 4.2). If HirePro registers for VAT, tax invoices complying with section 20 of the VAT Act 89 of 1991 will be issued and these Terms updated on notice. Invoices and transaction records are available in the Platform, where you can access, store and reproduce them (ECTA s43(1)).
10. Disclaimers
Important notice — the Platform is provided as-is
The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, HirePro gives no warranty that the Platform will be uninterrupted, error-free or secure, that any Shift will be filled, that any Staff Member, Candidate, Establishment or vendor will perform, or that information supplied by users is accurate. We may modify, suspend or discontinue any feature. Events beyond our reasonable control — including electricity supply interruptions (load-shedding), telecommunications or hosting failures, strikes, protest action, epidemics and acts of authority — suspend affected obligations for their duration; Shifts lost to such events yield credits, not damages. This section applies to HirePro's platform obligations: an Establishment cancelling a Shift for any reason, including an event at or affecting its own premises, remains subject to clause 4.3.
11. Limitation of liability
Important notice — limitation of liability (CPA s49)
HirePro's liability is capped at the value of the transaction you are complaining about. To the maximum extent permitted by law, HirePro's total liability for any claim arising out of or related to the Platform or these Terms is limited to the greater of: (a) the amount you actually paid HirePro for the specific Shift, Booking or Unlock that gave rise to the claim; or (b) R1 000.
This reflects how the Platform works. The working relationship is between the Establishment and the Staff Member (clause 2.2A), and claims arising out of the work itself — how it was performed or supervised, conduct on site, injury, theft, damage or loss — lie between those two parties, not against HirePro. HirePro introduces, administers and processes payment; the cap matches the value of what it was paid to do.
HirePro is also not liable for any indirect, consequential, special or punitive damages, or for loss of profits, revenue, business, data or goodwill, however arising.
This limitation does not apply to HirePro's obligation to pay Staff earnings due for Shifts worked, or to issue credits or refunds due under these Terms. Nothing in these Terms excludes or limits liability for fraud or intentional misconduct, for gross negligence where such exclusion is prohibited by section 51(1)(c) of the Consumer Protection Act 68 of 2008 (“CPA”), or any right or remedy which cannot lawfully be excluded or limited. If the CPA applies to you, these Terms are subject to it, and this section applies only to the extent permitted by sections 48 to 51 of the CPA.
12. Indemnities
Important notice — indemnities (CPA s49)
Establishmentsindemnify HirePro, its directors and employees against all claims, liabilities, damages, fines and costs (including legal costs) arising from: (a) the condition of, or events at, their premises, or their instructions or supervision, including injury to any person; (b) their breach of these Terms or of any law (including labour, health and safety, tax and POPIA obligations); (c) any claim that a Staff Member or other worker is their employee or HirePro's employee arising from the Establishment's conduct, including engagement beyond the section 198A period (clause 4.8) and off-Platform engagements; and (d) their use of Unlocked or profile information.
Staff and Candidates indemnify HirePro against claims arising from their breach of these Terms, misrepresentation in vetting or profile information, violation of confidentiality, or intentional or unlawful misconduct during a Shift.
No indemnity in these Terms requires anyone to indemnify HirePro for HirePro's own fraud, intentional misconduct or (where the CPA so requires) gross negligence.
13. Suspension and termination
13.1You may close your account at any time; accrued obligations (including payment obligations, cancellation charges, conversion fees and confidentiality) survive.
13.2HirePro may suspend or terminate an Establishment account on 30 days' notice without cause, and immediately for non-payment, fraud, material breach or risk to users. On suspension for non-payment, confirmed future Shifts are cancelled and treated as Establishment cancellations under clause 4.3. Staff deactivation is governed by clause 5.8. We may withhold amounts reasonably in dispute pending resolution.
13.3Deactivation or closure of any account does not affect payment of Staff earnings for Shifts already worked, which remain payable in the ordinary course. Earnings accrued to a Staff Member who dies are paid to their estate on reasonable proof.
13.4Sections 2.2A, 2.4, 4.3, 4.6, 4.8, 5.5, 5.6, 6, 7.3 and 9–16 survive termination.
14. Dispute resolution
14.1Talk first. Before starting any proceedings, a party must send a written dispute notice describing the issue and the outcome sought, and the parties must attempt in good faith to resolve it for 30 days. This is a condition precedent to any arbitration or litigation, except for urgent relief.
14.2Arbitration.Any dispute not resolved under clause 14.1 shall be finally resolved by confidential arbitration under the expedited rules of the Arbitration Foundation of Southern Africa (AFSA), by one arbitrator, seated in Cape Town, in English. Either party may instead bring a claim not exceeding R100,000 in a Magistrates' Court with jurisdiction, or in the Small Claims Court where it has jurisdiction.
14.3What this clause does not do. Nothing in this section prevents (a) urgent or interim relief from a competent court; (b) proceedings in the Small Claims Court where it has jurisdiction; (c) any person from approaching a forum with statutory jurisdiction that cannot be excluded by agreement — including the CCMA and Labour Courts in respect of any employment dispute, the Information Regulator, and consumer protection authorities; or (d) rights under the CPA where it applies.
14.3ADisputes between users. A dispute between an Establishment and a Staff Member or Candidate is between those parties. HirePro may, but is not obliged to, investigate and facilitate a resolution, and may act on the outcome (including adjusting records or deactivating an account); nothing in these Terms prevents users from pursuing their rights against each other directly.
14.4These Terms are governed by the law of the Republic of South Africa. Subject to clauses 14.2 and 14.3, the parties consent to the jurisdiction of the Western Cape Division of the High Court, Cape Town.
15. General provisions
15.1Changes to these Terms. We may amend these Terms by publishing the amended version with a new version number and notifying registered users by email or in-app notice at least 14 days before material changes take effect (30 days for fee changes). Continued use after the effective date is acceptance; if you do not accept, stop using the Platform and close your account. Bookings already placed are governed by the version in force when placed.
15.2Privacy. Personal information is processed as described in the Privacy Policy, which forms part of these Terms.
15.3Intellectual property. HirePro and its licensors own the Platform, its software, branding, Rate Card, data compilations and content (except user content licensed under clause 7.2). You receive only a personal, revocable, non-transferable right to use the Platform per these Terms.
15.4Notices and domicilium. Legal notices to HirePro must be sent to the physical address in section 16, which HirePro nominates as its domicilium citandi et executandi (the address at which legal process may be served), with a copy to info@hireprostaff.co.za. Notices to you may be given to your account email address or in-app, and are deemed received within 48 hours of sending, unless the sender receives a delivery-failure notification.
15.5Assignment; severability; waiver; entire agreement. HirePro may cede, assign or delegate its rights and obligations; you may not without our written consent. If any provision is unenforceable it is severed to the minimum extent necessary and the remainder stands; a provision unenforceable against one category of user remains enforceable against others. No failure to enforce is a waiver. These Terms and the documents they incorporate are the entire agreement between you and HirePro about the Platform and supersede prior arrangements; nothing in this clause excludes liability for fraudulent misrepresentation, and no term in these Terms is intended as a false acknowledgement of fact by a consumer.
16. Company and website disclosures (ECTA s43)
| Item | Detail |
|---|---|
| Full name and legal status | HIREPRO, a private company incorporated in South Africa on 24 March 2025 |
| Registration number | 2025/256835/07 |
| VAT registration number | Not a registered VAT vendor — no VAT is charged (clause 4.2) |
| Directors | Daniel Nel |
| Physical address & address for service of legal documents | 22 Riebeek Street, Cape Town City Centre, Cape Town, Western Cape, 8001, South Africa |
| Telephone | 084 701 6017 |
| info@hireprostaff.co.za | |
| Website | https://www.hireprostaff.co.za |
| Description of services and pricing | On-demand hospitality staffing (Rate Card charges per role and skill level, inclusive of HirePro's margin, itemised before checkout); Talent Pool candidate Unlocks at R200 once-off; free job board; vendor directory referrals |
| Payment | Card payment through Yoco's hosted, PCI-DSS compliant checkout, and EFT. HirePro never receives or stores your card details. A Booking is only released to Staff once the payment provider confirms payment. |
| Refunds and cancellations | As set out in clauses 4.3, 4.4, 6.2 and section 9 of these Terms |
| Records and terms access | These Terms, the Privacy Policy and your transaction records are permanently accessible, storable and reproducible from the website and your account |
| Alternative dispute resolution | AFSA arbitration as set out in section 14 |
| Cooling-off | Section 44 of ECTA applies to qualifying electronic transactions except as excluded by section 42(2), including services whose performance began with your consent (clause 6.2) |
HirePro legal documents
